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We value our clients' experience at Ruckersville Animal Hospital. If your pet or animal is currently a patient, please feel free to complete the following Client Experience Questionnaire. The Questionnaire is in Adobe Acrobat format, and requires the free Acrobat Reader to view.
You can print and mail or bring in the above form, or e-mail the information to firstname.lastname@example.org
"The year 2012 has been quite difficult with the lost of two of our beloved friends – Charlie and Shylo. Charlie’s departure was so unexpected but Dr. Godine and the staff made it comfortable for him as well as us. Shortly after, Shylo lost her battle with cancer. Again, Dr. Godine and the staff were there for us through the heartache and tears. Shylo was a funny girl who liked to pick and choose who she would allow into her heart. Dr. Godine was one of the few who she was truly happy to see and share her love and was jokingly referred to as “Dr. Godine’s girlfriend” by all. The RAH vets, staff and techs are all compassionate and caring not only in the manner by which they care for our furbabies but also taking into consideration the human aspect as well. They go above and beyond the call of duty and this is tremendously appreciated. RAH, I applaud and thank you one and all."
"My Boston Terrier, Pacy, developed health issues over the last year. Dr. DiCarlo was highly recommended to me by a friend. He exceeded my expectations. He let me know all of my options and recommended what he thought would be beneficial but let me choose. She was diagnosed with Cushings and he has been so great in setting up her treatment plan. He went out of his way to explain the disease and treatment as well as show me before and after photos of dogs treated for Cushings. He has been available for any questions and has called to check on her. He knows how to do his job well and is also compassionate. It means a lot to me that he really cares about Pacy's well being. The staff at Ruckersville Animal Hospital has been friendly and helpful as well. I am so pleased to have found this facility. I plan to have Dr. DiCarlo care for all of my animals now."
"I have recommended you to everyone I know. One of the most important traits that I have experienced with everyone at the clinic is 'caring.' Caring cannot be instilled, it must come from the heart!"
"I was particularly pleased with the ease of getting a convenient appointment. The vet and tech were particularly gentle and my questions were thoroughly answered."
"I particularly liked the help getting in and out of the office with 2 dogs and a toddler!"
"We've taken our animals (dogs and cats) here for over 19 years. They are caring, considerate and very helpful with everything to do with animal care both for their physical and mental well being. Janet Robertson has shown such personal caring for our animals that she is part of our family! Our dogs have received care here from puppy hood thru end of life decisions. We feel very comfortable and extremely lucky to have RAH in our lives. They make it very easy to get the care our animals need both urgently and routine care."
"6 cats and 2 big dogs .... yeah, I need partners to help me give them all a wonderful life.
My partners at RAH are people I can trust to have incredibly knowledgeable answers to my questions, 100% gentleness in their care and respect & understanding for me. Time for teaching is thankfully given a priority at this practice.
Clinical expertise here is excellent. I have a dog who is not just walking but happily running in the back yard because Dr. Robertson totally nailed a difficult diagnosis & started correct treatment immediately.
Two of my cats, a brother & sister, are 16. The saying, "growing old isn't for sissies" applies to our animal friends as much as it does to humans! These cats are happy, comfortable & still active because their quality of life is something that is routinely addressed at each visit.
The warm atmosphere begins at the front desk & carries through to the exam room, thanks to the humanity of the office staff and the vet techs.
Thank you RAH!"
"We have a large number of pets (dogs and cats) all of which we consider our other children. Recently one our dogs needed complex leg surgery. The compassion shown by the staff, as well as the follow-ups were remarkable. Numerous times, I had to contact the on-call vet, even on x-mas eve, and was treated with patience and given sound advice. Over the last year we lost 2 of our pets and the compassion shown by the doctors and other staff was above what I would of expected. The attention to detail and personal quality of service well keep us loyal customers."
-John & Suzanne Pollina
"Ruckersville Animal Hospital is a first class facility with as high a quality professional and support staff as you're likely to find.
Although several well regarded Veterinarians are closer by we for years have entrusted the care of our impertinent, self centered and greatly loved felines to Drs. Robertson, Goldine, et al and the friendly and knowledgeable support staff and will continue as long as we reside in the area."
-Sam & Ratri Lowe
"I have had 6 small canines and used Ruckersville Animal Hospital for years. The oldest is a Jack Russell named Daisy and she is 10 years old. Each one of my little dogs are very special to my husband and I, as well as the staff at RAH. It is evident by the caring and gentle handling when they go for a visit. We lost one almost 2 years ago and the staff was so upset and supportive (I watched them cry right along with me). Daisy (Jack Russell) has a seizure disorder whereas the condition has been monitored closely, Lilly (standard Dashchund/Jack Russell) back went out and because of RAH and the referral she is walking and doing well. Dakota was recently diagnosed with cancer and because of their prompt intervention and referrals, the outcome is hopeful. The last two little pups are mini-dashchunds - Bella and Abby. The doctors and staff are wonderful and no one could ask for a more gentle and compassionate place to have your pets treated,and receive optimal care. Thank you all!!"
"We have been going to Ruckersville Animal Hospital for 10 years now. Dr. Godine and Dr. Robertson are the most professional, caring vets you could ever know. We actually do not want to move because we will not have these vets.
I have 29 cats and they are truly my babies. I would not entrust them to anyone else.My Maine Coon was sick for years and VA. Tech and Manakin could not figure out what was wrong and Dr. Godine did!!! My Paddy Paws is doing great now, I also had a feral dog on my street that got hit by a car. Animal Control would not help, but Dr. Robertson came to my house on her own time and helped the poor dog,
Both these vets are amazing. The staff is wonderful and friendly. They will help me anytime with my asthmatic cats.
Both vets truly care about animals, Trust me before I found RAH, I tried every vet in this area.Nobody compares."
-Sandy and Rose
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